Privacy Policy
Effective date: 24 December 2025
This Privacy Policy explains how Nutrialgo Private Limited (“Nutrialgo”, “we”, “us”, “our”) collects, uses, shares, stores, and protects personal information when you visit or use the ProSuperPwr ecommerce website, place an order, contact us, or otherwise interact with our services (collectively, the “Platform”). By using the Platform, you agree to this Privacy Policy.
Legal entity: Nutrialgo Private Limited
Brand: ProSuperPwr (Retail / D2C)
Registered address: Nutrialgo Private Limited, No 261/2, Nachiapuram Post, Kambanur, Karaikudi, Sivaganga, Tamil Nadu 630207
Support email: [email protected]
Information we collect
Information you provide
• Account and contact details: name, email address, phone number, shipping/billing addresses.
• Order information: products purchased, order history, returns/refunds, invoices.
• Customer support and messages: queries, feedback, and details you share with us via email, calls, forms, chat, or WhatsApp.
• Reviews and content: ratings, reviews, and any content you choose to submit.
Information we collect automatically
• Device and usage data: IP address, browser type, device identifiers, pages viewed, time spent, clicks, referring pages/links, and general website interaction data.
• Cookies and similar technologies: used to keep you logged in, remember cart items, enable checkout, understand site performance, and support analytics/marketing.
Information from third parties
• Payment confirmation and transaction status from payment gateways (we do not receive or store full card details, UPI PIN, or CVV).
• Delivery/shipping updates from logistics partners.
• Analytics/advertising insights from marketing partners, as permitted by your settings and applicable law.
How we use your information
We use your information to:
• Process and fulfill orders (confirm orders, ship products, manage returns and refunds).
• Provide customer support and respond to your requests.
• Send service messages such as order confirmations, shipping updates, and refund updates.
• Improve the Platform (analytics, performance, troubleshooting, and feature improvements).
• Maintain security and prevent fraud and misuse.
• Marketing and promotions (only where permitted): share product updates, offers, and campaigns, with easy opt-out options.
• Comply with legal obligations (tax, accounting, and regulatory requirements).
Cookies and tracking technologies
We use cookies and similar tools (like pixels and tags) to:
• keep the site working (login, cart, checkout),
• remember your preferences,
• measure site traffic and performance,
• understand what content works,
• support marketing/remarketing.
Your choices: You can control cookies through your browser settings. Disabling cookies may affect site functionality (especially cart and checkout).
How we share your information
We do not sell your personal information. We may share your information with trusted third parties only when needed to run our business and deliver services, such as:
• Website and IT service providers (hosting, e-commerce tools, customer support systems).
• Payment processors to process payments (we do not store full payment details).
• Shipping and logistics partners to deliver your orders.
• Analytics and advertising partners to measure performance and show relevant ads (where permitted).
• Professional advisors (auditors, consultants, lawyers), when necessary.
• Authorities, if required by law, legal process, or to protect rights and safety, and to prevent fraud.
All such parties are expected to use the information only for providing services to us and to protect it appropriately.
Marketing communications (Email / SMS / WhatsApp / Calls)
We may send:
• Transactional messages (order, delivery, refund, support) – these are necessary to provide the service.
• Promotional messages (offers, product launches) – where permitted.
Opt-out: You can opt out of promotional messages anytime by:
• using the unsubscribe link in emails, or
• replying “STOP” / requesting opt-out via SMS/WhatsApp, or
• contacting us at [email protected].
Even if you opt out of promotions, we may still send essential transactional messages.
Data retention
We keep personal information only as long as necessary to:
• fulfill orders and provide support,
• maintain business records,
• meet legal/tax requirements,
• prevent fraud and resolve disputes.
When not needed, we delete or anonymize it, unless required by law to retain it.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
Cross-border processing
Some service providers we use (for hosting, analytics, email, etc.) may process data outside India. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.
Your choices and rights
Subject to applicable law, you may request to:
• access, correct, or update your personal information,
• delete your information (where legally allowed),
• Withdraw consent for marketing communications.
To request any of the above, contact us at [email protected].
Children’s privacy
The Platform is not intended for children. We do not knowingly collect personal information from minors. If you believe a minor has provided personal data, contact us, and we will take appropriate steps.
Third-party links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information with them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the Platform after changes means you accept the updated policy.
Contact us
For questions or requests related to privacy, contact:
Email: [email protected]
Address: Nutrialgo Private Limited, No 261/2, Nachiapuram Post, Kambanur, Karaikudi, Sivaganga, Tamil Nadu 630207